SAP BASIS Support

​​​Keylabs can provide a high-availability (99.5% up-time) and high-performance turn-key solution for supporting your SAP systems environment. We will get you out of the business of finding, hiring and retaining qualified Basis personnel, as well as the ongoing challenge of maintaining your hardware and software to support your SAP environment.

Keylabs provides system administration (Basis) services including backup, help desk and operational management of the hardware and software far more effectively and efficiently then can typically be done with internal teams. Keylabs will provide a one-stop, single-source solution encompassing system administration of the entire SAP technical landscape. All of this is possible due to the magnitude of experience gained over the years supporting customers with various SAP landscapes and developing streamlined processes and best practices based on it.

SAP BASIS Competencies

Microexcel’s Basis Support services include the following

·         System support: Performing regular backups, monitoring and changing the runtime environment according to the project needs. Includes database administration and OS support.

·         Version change: Upgrading the SAP systems to new versions and installing latest modules

·         Landscape migration: We have expertise in the area of migrating SAP applications to a better suited hardware platform

·         Functional support: An experienced Basis team with expertise in providing fast and efficient business solutions

·         Technical support: Basis support in installation of patches, short dump analysis, locating errors to solve functional problems and correction of faulty reports and interfaces

·         Output device management: Expertise in installing and configuring various output devices like laser printers, dot matrix printers and barcode printers, configuring new printing methods etc

·         Integration of messaging systems: Integration of SAP systems with e-mail systems to implement effective information exchange with external business partners (customers, suppliers and authorities) and non-SAP user colleagues packages

Value Proposition

·         Customized expert support solutions

·         Point- in- time availability. Quick response system

·         Continuous performance improvement

·         Improved business results